Warranty

Warranty Informatioｎ

In the event that a defect resulting from design, manufacture, or material is discovered in component which composes the robot (hereafter: product), and the defect is confirmed by us or a service dealer designated by us, we will repair the product free of charge (hereafter; warranty repair).
Warranty repair is performed by the replacement of related part or the repair.

Warranty Period

Please confirm with your Denso representative regarding the warranty period.

For repairs after the warranty period is over, a service fee will be charged to you.

Items Not Covered

Failures, which arise from one of the following, shall not be covered by the warranty even if the robot is under warranty period.

1. Failures caused by handling, maintenance, installation or disassembling/repair other than those specified in the related manuals;
2. Failure caused by improper modification by you or a third party, or, failure caused by the use of a part, oil/grease, software other than those specified by us;
3. Failure caused by a fire, salt damage, earthquake, storm/flood, abnormal voltage or other acts of God;
4. Failure caused by the use of the robot in an environment other than the environment specified in the related manuals, such as dust, water ingress, abnormal supply voltage and high air-pressure;
5. Damage or malfunctions caused by relocation or transportation after installation and
6. Items not covered in related manuals, such as;
   - Failure caused by a worn-out consumable (e.g. natural discoloration of paint/plating, deterioration of consumable part like fan filter)
   - Failure with no effects on product quality or function (e.g. mechanical noise of computer, motor sound, decelerator sound).
   

We charge for following costs regardless of the warranty period.

1. Maintenance, adjustment and cleaning
2. Worn-out consumable and oil/grease (grease, battery, filter, bellows and others)
3. Expense other than the robot warranty repair costs
   

Warranty Coverage

This warranty is only available to the product used in the country where the product was purchased.
The applicable conditions of this warranty may differ depending on the country, region or dealer.
Please confirm with your Denso representative regarding the conditions.