Warranty

Warranty Information

• In the event that a defect resulting from design, manufacture, or material is discovered in component which composes the robot (hereafter: product), and the defect is confirmed by us or a service dealer designated by us, we will repair the product free of charge (hereafter; warranty repair).
  Warranty repair is performed by the replacement of related part or the repair.
  In warranty repair, we will cover the costs associated with the followings.
  

  Part fees to replace.

  Repair material fees used for the repair.

  Repair fee for the repair.

  Other expenses, such as travel fare of our staff and the return shipping cost of broken product, are paid by customers.
  For about items not covered by the warranty, refer to "Items Not Covered" which is described later in this content.
  
• The content on this user's manual may be changed without notice.
• Even if you observe the instruction of this user's manual, it does not mean that we guarantee to prevent any damage or accident.

Warranty Period

Warranty period should be a period of 18 months from the shipment of the product. However, within the said period, the warranty is valid either; for a period of 12 months from the start of use, or up to 4000 hours of operation (running) time.
For all repairs after the warranty period is over, we will provide paid repair services.

Items Not Covered

Failures, which arise from one of the following, shall not be covered by the warranty even if the robot is under warranty period.

• Failures caused by handling, maintenance, installation or disassembling/repair other than those specified in the related manuals, and all damage caused by misuse;
• Failure caused by improper modification by you or a third party, or, failure caused by the use of a part, oil/grease, software other than those specified by us;
• Failure caused by a fire, salt damage, earthquake, storm/flood, abnormal voltage or other acts of God;
• Failure caused by the use of the robot in an environment other than the environment specified in the related manuals, such as dust, water ingress, abnormal supply voltage and high air-pressure;
• Damage or malfunctions caused by relocation or transportation after installation and
• Items not covered in related manuals, such as;
  - Failure caused by a worn-out consumable (e.g. natural discoloration of paint/plating, deterioration of consumable part like fan filter)
  - Failure with no effects on product quality or function (e.g. mechanical noise of computer, motor sound, decelerator sound).
• Performance and quality guarantee regarding the connection with customer-prepared commercial devices (such as computers, USB devices)

We charge for following costs regardless of the warranty period.

• Maintenance, adjustment and cleaning
• Worn-out consumable and oil/grease (grease, battery, filter, bellows and others)
• Loss and damage to customer-prepared non-DENSO WAVE products caused by our products.

Warranty Coverage

This warranty is only available to the product used in the country where the product was purchased.
The applicable conditions of this warranty may differ depending on the country, region or dealer.
Please confirm with your Denso representative regarding the conditions.